It's easy! just review the different Solutions we have posted on our support site and if you cannot find the answer that you need, then create a support ticket and we will get back to you very soon (usually within a few hours or less). Since we do not get very many submissions on this site, however, if you do not hear back from us in 48 hours or so, please call or email us 800-731-5648  or  info@nancysknitknacks.com